Customer Guarantee, Shipping and Returns Policy

Customer Guarantee, Shipping and Returns Policy

At Abundant Natural Health, we stand behind the quality and care that goes into every product we make. Our mission is to ensure that every customer feels confident, supported and informed from purchase to delivery and your experience. By completing a purchase on abundantnaturalhealth.com.au, you agree to the terms outlined in this policy. 

Customer Satisfaction Guarantee

Our Customer Satisfaction Guarantee applies to purchases made within Australia and exclusively via abundantnaturalhealth.com.au.

If you are not satisfied with an Abundant Natural Health product after 2 weeks of consistent use, correctly following the application guidelines and intended purpose as outlined on the product label, you may be eligible for a return under this guarantee.

To request consideration, please email admin@abundantproduce.com with the following:

  • The order number and purchase date
  • A description of how you used the product and the consistency 
  • Your feedback or reason for the dissatisfaction

Once your claim has been reviewed and approved, you will be asked to return the unused portion of the product, including all original packaging to:

Abundant Natural Health Pty Ltd
Unit 17, 79–87 Mars Road
Lane Cove West NSW 2066
Australia

Eligibility and Conditions

  • Refund requests must be made within 30 days of the purchase date.
  • The product must have been used as directed for at least two weeks.
  • Refunds apply only to full-priced products purchased directly from abundantnaturalhealth.com.au.
  • Refunds exclude any postage or shipping costs incurred when purchasing or returning this product.
  • Change of mind purchases are not eligible for a refund or return.
  • Products purchased on promotion or at a discounted price are not eligible for refund.

We value and respect our customers and ask for the same courtesy in return. Our staff are real people doing their best to assist with kindness and professionalism. We do not tolerate any form of abuse, aggression, intimidation or disrespectful behaviour toward our team. Any such conduct may result in refusal of service or cancellation or order. 

Shipping Information 

Australian Shipping

  • Shipping rates are calculated at checkout based on current Australia Post rates.
  • Free shipping applies to all Australian orders over $50.00.

International Shipping

  • Shipping rates for the UK, EU, NZ and other countries are calculated at checkout.
  • Delivery timeframes will depend on your location.
  • For all US customers, please refer to our American website: abundantnaturalhealth.com

Dispatch Schedule

Orders are dispatched every Monday, Thursday and Friday. You will receive a shipping confirmation email once your order has been posted.

Delivery times may be extended during peak periods or due to postal delays.

Returns and Faulty Products

We offer full refunds or replacements if for your product arrives damaged, faulty or incorrect.

To lodge a faulty item claim, please contact admin@abundantproduce.com with:

  • Your order number
  • A description of the issue
  • Clear photos of the damage, fault or incorrect product

Change of Mind

We do not offer product refunds or returns for change of mind or dislike of product use. Prior to purchasing we strongly recommend reviewing:

  • Full ingredients list
  • Product details
  • How to use/instructions
  • Customer reviews

If you have any further questions, please reach out to us - we are always happy to help!

Our Commitment 

We're proud to offer simple, effective, ocean-sourced solutions that our customers can trust. If you're ever unsure about choosing or using one of our products, our team is here to help at admin@abundantproduce.com.